Frequently Asked Questions


We ship once a week (typically on Tuesday). Depending on where the package is sent, you should have the item within seven working days. If you the shipping address is outside the EU than it can take up to 14 working days.

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

You can change your shipping address on the My Account page. If you have submitted an order and we have already shipped it please send an email to shop[AT] and we’ll work out a solution.

When we ship you package, we will send you a tracking number. This can be used to track your package.

Customer support can be contacted using the contact form on the contact page.

We ship within the EU and continental Europe. If you live outside of the EU send us an email and we’ll let you know if it’s possible to ship to your country.

To save packing material, and the support the planet, we will ship your items in one package if possible.

Still need help?

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Shipped from Hamburg

The pearl of Germany

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